Policies
Shipping & Refund Policy
Last updated: July 20, 2026
Shipping Information
- Processing time: 1–3 business days.
- Delivery time: 5–10 business days within the USA.
- Tracking information is provided once your order is confirmed and shipped.
- A signature may be required upon delivery for high-value items.
Order Confirmation
- Every order is manually reviewed and confirmed by our team via email.
- If payment is required, customers will receive secure payment instructions after confirmation.
Refund & Return Policy
- Returns are accepted within 7 days of delivery.
- Items must be unused and returned in their original packaging.
- Customers are responsible for return shipping costs unless the item is defective.
Non-Refundable Cases
- Used or ridden products.
- Incorrect size selected by the customer.
- Custom builds and reserved bike orders.
Damaged or Incorrect Orders
- Contact support within 48 hours of delivery.
- Provide clear photos or videos as proof so we can resolve the issue quickly.